Terms of Service

Last updated: [01/07/2026]

Welcome to Hotend. By accessing or using our website and purchasing our products, you agree to be bound by the following terms and conditions.

1. General

• This website is operated by Hotend
• By using our site, you confirm that you are at least 18 years old or have permission from a parent/guardian
• We reserve the right to update or modify these Terms at any time

2. Products & Services

• We supply 3D printing filament and related products
• All product descriptions, images, and specifications are provided to the best of our knowledge
• We reserve the right to:
  • Modify or discontinue products without notice
  • Limit quantities of any product

3. Pricing & Payments

• All prices are listed in New Zealand Dollars (NZD)
• Prices may change without notice
• Payment must be made in full at checkout using approved payment methods

4. Shipping & Delivery

• We aim to dispatch orders promptly; however, delivery times are estimates only
• We are not responsible for delays caused by couriers or external factors
• Risk of loss passes to the customer once the product is delivered

5. Returns & Refunds

• Our Return & Refund Policy applies to all purchases
• Nothing in our policy limits your rights under the Consumer Guarantees Act 1993 (NZ)
• If a product is faulty, you are entitled to a repair, replacement, or refund as required under New Zealand law

6. Acceptable Use

You agree not to:

• Use this website for unlawful purposes
• Interfere with or disrupt the website’s operation
• Attempt unauthorized access to systems or data

7. Intellectual Property

• All content on this website (text, images, logos, branding) is owned by Hotend
• You may not reproduce, copy, or distribute content without permission

8. Limitation of Liability

• To the extent permitted by law:
  • We are not liable for indirect, incidental, or consequential damages
• Nothing in these terms limits your rights under the Consumer Guarantees Act

9. Accuracy of Information

• We aim to ensure all information is accurate
• However, errors (pricing, descriptions, availability) may occur
• We reserve the right to correct errors and cancel affected orders if necessary

10. Privacy

• Your personal information is handled in accordance with our Privacy Policy
• We do not share your data except as required to provide services

11. Governing Law

These Terms are governed by the laws of New Zealand

12. Contact Information

For questions about these Terms, please contact:

📧 info@hotend.co.nz