Return & Refund Policy

Last updated: [01/07/2026]

At Hotend, we aim to provide high-quality products and a reliable experience. If you are not completely satisfied with your order, please review our policy below.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

• The item must be unused and in original condition
  
• Proof of purchase (receipt or order number) is required

Non-returnable items:

• Opened or used filament spools
• Custom or special-order products
• Clearance or sale items (unless faulty)

2. Faulty or Damaged Products

If your item arrives damaged or defective:

• Contact us within 7 days of receiving your order
• Provide photos of the issue

We will:

• Offer a replacement, or
• Issue a full refund, including shipping (if applicable)

3. Refunds

Once your return is received and inspected:

• You will be notified of the approval or rejection
• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to your original payment method

4. Exchanges

We only replace items if they are:

• Defective
• Damaged
• Incorrect item sent

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Shipping costs are non-refundable

6. Order Cancellations

• Orders can be cancelled only before they are shipped
• Once shipped, cancellations are not accepted

7. Contact Us

For returns or refund requests, contact us:

📧 sales@3dfilamentsupply.com